Tilt Help Desk
English 🇬🇧
English 🇬🇧
  • Getting Started
  • ❓General
    • Contact TILT
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Return Policy
    • How to Cancel an Order
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🤳Seller Resources
      • 1️⃣Step 1: Before You Go Live
        • 📅Scheduling Your Live Room
        • 🧙How to use the Tilt Live Room Web-App
        • 🧪Hosting a Test Live Stream
        • 🌑Before Your Live
          • 🔤Live Room Title Tips
        • 🔥Stream Quality
      • 2️⃣Step 2: Going Live
        • 🍿Promote Your Live!
        • ✨Provide an exclusive
        • 🗓️Schedule multiple rooms at the same time
        • 🌗During Your Live
      • 3️⃣Step 3: Hosting the live
        • 🌕After Your Live
      • ☑️TILT Verified Seller
      • 📝Seller Tutorials
        • 📭Exporting to Royal Mail: Step-by-step
        • 📭Exporting to Evri: Step-by-step
        • 🔄How to initiate a refund from the seller portal
        • 🧠AI Quick Listing
      • 🏦Understanding Payouts on TILT
      • 📦TILT Seller Order Status Guide
      • 🏷️Shipping Labels
    • 🤝Service Level Agreement
    • 📹Content Policy
    • 🔐Cross-Platform Sales Policy
    • 🚫Prohibited Items Policy
    • ⛔Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • 🛑Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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On this page
  • How To Ship
  • Questions about returns and cancellations?

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  1. For Sellers
  2. Seller Resources
  3. Step 3: Hosting the live

After Your Live

PreviousStep 3: Hosting the liveNextTILT Verified Seller

Last updated 1 year ago

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How To Ship

All orders on Tilt must be:

  • Shipped within 2 business days of the order being placed.

  • Shipped with proper protection according to our guidelines.

  • Be Marked as Shipped once they are dispatched and have the relevant tracking number attached.

  • Sign in to your Seller Account at www.seller.tilt.app. This page works best on a computer or tablet.

  • Select Orders at the top of the web page.

  • Below your balances, you will see your orders.

  • If you use Royal Mail or Evri, you can export a CSV file of your orders and import it to the relevant shipping service. This will let you create multiple shipping labels at once rather than creating them individually.

    1. Exporting to Royal Mail: Step-by-step Video Tutorial

    2. Exporting to Evri: Step-by-step Video Tutorial

Questions about returns and cancellations?

Check our

🤳
3️⃣
🌕
https://www.loom.com/share/00c9979891f24278b37876d4888d7e14?sid=ca987eab-c861-4b49-8f3c-105648afdfb0
https://www.loom.com/share/1dda462c08ec47daa15f77e0d2069132?sid=d52615ef-a9e9-455d-a9f9-4ef78bb86a84
FAQ