Tilt Help Desk
English 🇬🇧
English 🇬🇧
  • Getting Started
  • ❓General
    • Contact TILT
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Return Policy
    • How to Cancel an Order
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🤳Seller Resources
      • 1️⃣Step 1: Before You Go Live
        • 📅Scheduling Your Live Room
        • 🧙How to use the Tilt Live Room Web-App
        • 🧪Hosting a Test Live Stream
        • 🌑Before Your Live
          • 🔤Live Room Title Tips
        • 🔥Stream Quality
      • 2️⃣Step 2: Going Live
        • 🍿Promote Your Live!
        • ✨Provide an exclusive
        • 🗓️Schedule multiple rooms at the same time
        • 🌗During Your Live
      • 3️⃣Step 3: Hosting the live
        • 🌕After Your Live
      • ☑️TILT Verified Seller
      • 📝Seller Tutorials
        • 📭Exporting to Royal Mail: Step-by-step
        • 📭Exporting to Evri: Step-by-step
        • 🔄How to initiate a refund from the seller portal
        • 🧠AI Quick Listing
      • 🏦Understanding Payouts on TILT
      • 📦TILT Seller Order Status Guide
      • 🏷️Shipping Labels
    • 🤝Service Level Agreement
    • 📹Content Policy
    • 🔐Cross-Platform Sales Policy
    • 🚫Prohibited Items Policy
    • ⛔Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • 🛑Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
Powered by GitBook
On this page

Was this helpful?

  1. For Sellers

Raffles, Lotteries, Mystery Boxes and Gambling Policy

Raffles, lotteries, and all forms of gambling are strictly prohibited. Any activity in which individuals pay to participate in games with random outcomes is considered gambling. This includes raffles, lotteries, roulette wheels and races. Additionally, any promotion where buying an item entails a random chance to win a prize is considered gambling.

Mystery Boxes

Sellers featuring mystery boxes in their livestreams must adhere to the following rules:

  1. You must be truthful about the market value of an item and not mislead buyers.

  2. All mystery boxes must be opened, shown, and remain on the screen during the live stream.

  3. Upon request, you must be able to provide evidence of the market value of the items in the mystery box.

In case of a breach of these policies, sellers must honour purchase cancellations and refunds and maintain communication with buyers. Failure to comply will result in suspension or a permanent ban. Our policy does not cover all scenarios, and sellers must follow TILT’s terms of service and relevant laws.

PreviousProhibited Items PolicyNextStrike Guidelines

Last updated 3 months ago

Was this helpful?

⛔