> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/shipping/shipping-policy.md).

# Shipping Policy

**General Information:**

* If you need to change the shipping address after placing an order, it's important to do so within the 2-business-day timeframe allocated for order dispatches. Please contact the seller from whom you made the purchase. Please note that shipping address changes cannot be guaranteed and that our support team cannot change this for you. 
* If you’re not at the address when the delivery is attempted, you’re responsible for rescheduling a redelivery, if you don’t do it within 18 days the item will be sent back to the seller.

**Shipping Timeframe:**

* We ask sellers to dispatch orders within 2 business days of the item being sold.
* On average, an order purchased through our platform arrives at your destination in approximately 7 days. However, it is customary for an order to take up to 14 days.
* Please allow up to 14 days for delivery. For any shipping issues, please refer to our [Lost & Stolen](/tilt-help-desk/shipping/lost-and-stolen-shipments.md) shipment guide. 
* You can get in touch with our support team at <support@tilt.app> using the email associated with your Tilt account. Alternatively, click [here](https://support.tilt.app/tilt-help-desk/general/contact-tilt) to discover alternative methods to contact our support team.


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