Shipping Policy

General Information:

• If you need to change the shipping address after placing an order, it's important to do so within the 2-business-day timeframe allocated for order dispatches. Please contact the seller from whom you made the purchase. Please note that shipping address changes cannot be guaranteed and that our support team cannot change this for you.

• If you’re not at the address when the delivery is attempted, you’re responsible for rescheduling a redelivery, if you don’t do it within 18 days the item will be sent back to the seller.

Shipping Timeframe:

• We ask sellers to dispatch orders within 2 business days of the item being sold.

• On average, an order purchased through our platform arrives at your destination in approximately 7 days. However, it is customary for an order to take up to 14 days.

• Please allow up to 14 days for delivery. If your tracking hasn't updated for 7 consecutive days or more and the order was shipped using a Tilt shipping label, please contact our support team. We will work with the courier and the buyer to resolve the issue. If the seller shipped your order using their own label, please contact them directly for assistance. If the seller does not respond within 2 business days, reach out to our support team, and we’ll assist further.

• You can get in touch with our support team at [e-mail] using the email associated with your Tilt account. Alternatively, click here to discover alternative methods to contact our support team.