Shipping Policy

  • If you’re not at the address when the delivery is attempted, you’re responsible for rescheduling a redelivery, if you don’t do it within 18 days the item will be sent back to the seller.

Shipping Timeframe:

  • We ask sellers to dispatch orders within 2 business days of the item being sold.

  • On average, an order purchased through our platform arrives at your destination in approximately 7 days. However, it is customary for an order to take up to 14 days.

  • If your tracking stops receiving updates, we recommend reaching out to the shipping provider. If they cannot locate the package and there hasn't been a tracking update for 12 or more days, please contact the seller from whom you made the order from.

  • If the specified timeframe has already elapsed, please contact the seller. If the seller remains unresponsive for more than 2 business days, as a final measure, kindly get in touch with our support team at using the email associated with your TILT account. Alternatively, click here to discover alternative methods to contact our support team

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