# Shipping Policy **General Information:** * If you need to change the shipping address after placing an order, it's important to do so within the 2-business-day timeframe allocated for order dispatches. Please contact the seller from whom you made the purchase. Please note that shipping address changes cannot be guaranteed and that our support team cannot change this for you. * If you’re not at the address when the delivery is attempted, you’re responsible for rescheduling a redelivery, if you don’t do it within 18 days the item will be sent back to the seller. **Shipping Timeframe:** * We ask sellers to dispatch orders within 2 business days of the item being sold. * On average, an order purchased through our platform arrives at your destination in approximately 7 days. However, it is customary for an order to take up to 14 days. * Please allow up to 14 days for delivery. For any shipping issues, please refer to our [Lost & Stolen](/tilt-help-desk/shipping/lost-and-stolen-shipments.md) shipment guide. * You can get in touch with our support team at using the email associated with your Tilt account. Alternatively, click [here](https://support.tilt.app/tilt-help-desk/general/contact-tilt) to discover alternative methods to contact our support team. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.tilt.app/tilt-help-desk/shipping/shipping-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.