> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/shipping/shipping-policy.md).

# Shipping Policy

#### When will my order ship?

Sellers ship orders within 2 business days of the sale.

Vault: items in your Vault ship together once you request your bundle to ship. See [Vault](/tilt-help-desk/purchasing/buying-on-tilt/vault.md).

#### How long does delivery take?

Most orders arrive in about 7 days. Please allow up to 14 days, especially for international orders.

#### Changing your address

* Before the shipping label is created: you can change your delivery address yourself from your order in **Profile** → **Purchases**.
* After the label is created: contact the seller as soon as possible. Address changes can't be guaranteed at this point, and our support team can't change them for you.

Always check your address before you buy.

#### Missed delivery

If you're not home when delivery is attempted, it's up to you to rearrange redelivery or collect your parcel. If you don't within 18 days, it's sent back to the seller.

{% hint style="warning" %}
Because of the nature of TCG products, orders that can't be delivered because of an incorrect or fake address, or that aren't collected, are not eligible for a refund. See our [Refunds & Cancellation Policy](/tilt-help-desk/returns-and-refunds/refunds-and-cancellation-policy.md).
{% endhint %}

#### Problems with your delivery?

* [Tracking your order](/tilt-help-desk/shipping/tracking-your-order.md)
* [Lost Shipments](/tilt-help-desk/shipping/lost-shipments.md)
* [Order Hasn't Arrived](/tilt-help-desk/returns-and-refunds/order-hasnt-arrived.md)