Received Damaged Item
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If you've received a damaged item, you should contact the seller regarding this situation. You can also from the seller. If the seller remains unresponsive, please contact us at support@tilt.app. You can also click to learn alternative ways to contact support. Your request to support should include:
Order number
Seller's name
Visual evidence of the damage to the product
If the situation is escalated to us and we determine that your product was damaged, Tilt will coordinate with you and the seller to facilitate a return. After the return process is completed, and the seller verifies that the item's condition matches the dispatch, we will issue a refund for the order.