> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/returns-and-refunds/received-damaged-item.md).

# Received Damaged Item

If you've received a damaged item, please [request a refund](/tilt-help-desk/returns-and-refunds/how-to-request-a-refund.md) on the app within 7 days of delivery. \
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If the seller remains unresponsive, please contact us at <support@tilt.app>. Your request to support should include:

* Order number
* Seller's name
* Visual evidence of the damage to the product

If the situation is escalated to us and we determine that your product was damaged, Tilt will coordinate with you and the seller to facilitate a return. After the return process is completed, and the seller verifies that the item's condition matches the dispatch, we will issue a refund for the order.

{% hint style="warning" %}
Refund requests that are submitted due to damaged packaging are not supported or covered by Tilt.
{% endhint %}