Received Damaged Item
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If you've received a damaged item, please request a refund on the app within 7 days of delivery. If the seller remains unresponsive, please contact us at support@tilt.app. Your request to support should include:
Order number
Seller's name
Visual evidence of the damage to the product
If the situation is escalated to us and we determine that your product was damaged, Tilt will coordinate with you and the seller to facilitate a return. After the return process is completed, and the seller verifies that the item's condition matches the dispatch, we will issue a refund for the order.
Refund requests that are submitted due to damaged packaging are not supported or covered by Tilt.
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