Received Damaged Item

If you've received a damaged item, firstly contact the seller regarding this situation as you can also request a refund from the seller. If the seller remains unresponsive, please get in touch with us at from the email associated with your TILT account.. You can also click here to learn alternative ways to contact support. Your request to support should include:

  • Order number

  • Seller's name

  • Visual evidence of the damage to the product

  • Confirmation if the damage was visible during the live preview before purchase and the condition of the item at that time.

If the situation is escalated to us and we determine that your product was damaged, Tilt will coordinate with you and the seller to facilitate a return. After the return process is completed, and the seller verifies that the item's condition matches the dispatch, we will issue a refund for the order.

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