# Received Damaged Item If you've received a damaged item, you should contact the seller regarding this situation. You can also [request a refund](/tilt-help-desk/returns-and-refunds/how-to-request-a-refund.md) from the seller. If the seller remains unresponsive, please contact us at . You can also click [here](https://support.tilt.app/tilt-help-desk/general/contact-tilt) to learn alternative ways to contact support. Your request to support should include: * Order number * Seller's name * Visual evidence of the damage to the product If the situation is escalated to us and we determine that your product was damaged, Tilt will coordinate with you and the seller to facilitate a return. After the return process is completed, and the seller verifies that the item's condition matches the dispatch, we will issue a refund for the order. {% hint style="warning" %} Refund requests that are submitted due to damaged packaging are not supported or covered by Tilt. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.tilt.app/tilt-help-desk/returns-and-refunds/received-damaged-item.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.