Tilt Help Desk
English 🇬🇧
English 🇬🇧
  • Getting Started
  • ❓General
    • Contact TILT
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Return Policy
    • How to Cancel an Order
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🤳Seller Resources
      • 1️⃣Step 1: Before You Go Live
        • 📅Scheduling Your Live Room
        • 🧙How to use the Tilt Live Room Web-App
        • 🧪Hosting a Test Live Stream
        • 🌑Before Your Live
          • 🔤Live Room Title Tips
        • 🔥Stream Quality
      • 2️⃣Step 2: Going Live
        • 🍿Promote Your Live!
        • ✨Provide an exclusive
        • 🗓️Schedule multiple rooms at the same time
        • 🌗During Your Live
      • 3️⃣Step 3: Hosting the live
        • 🌕After Your Live
      • ☑️TILT Verified Seller
      • 📝Seller Tutorials
        • 📭Exporting to Royal Mail: Step-by-step
        • 📭Exporting to Evri: Step-by-step
        • 🔄How to initiate a refund from the seller portal
        • 🧠AI Quick Listing
      • 🏦Understanding Payouts on TILT
      • 📦TILT Seller Order Status Guide
      • 🏷️Shipping Labels
    • 🤝Service Level Agreement
    • 📹Content Policy
    • 🔐Cross-Platform Sales Policy
    • 🚫Prohibited Items Policy
    • ⛔Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • 🛑Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
Powered by GitBook
On this page

Was this helpful?

  1. Purchasing

Second Chance FAQ

Didn’t win the auction? You might still get the item. This page explains how Second Chance offers work, what happens if a payment fails, and how long you have to complete your purchase.

What happens if I place a bid but don't win?

If your bid isn’t the highest when the auction ends, you lose the auction. However, if the winning bidder doesn’t complete payment, the item may be offered to the next highest valid bidder. If your bid qualifies, you’ll get a Second Chance to purchase it.

Will I be automatically charged if my bid is next in line?

Yes. If your bid is next in the queue, we’ll automatically attempt to charge you. If the charge fails, you’ll have 1 minute to complete the payment manually. Otherwise, the offer moves to the next eligible bidder.

How long do I have to make a payment if my bid is selected?
  • If you were the original winning bidder, you have 2 minutes to complete the payment.

  • If your bid is selected through Second Chance, you have 1 minute to complete the payment (automatic charging will be attempted first) before we move to the next bidder.

Can I opt out of being in the Second Chance queue?

No. All bids are binding — once you place a bid, it’s automatically eligible for Second Chance offers.

What happens if my payment fails?

If your payment fails and the timer runs out, the system will immediately move to the next valid bidder. Your bid will no longer be considered for the item.

Will I be notified if I win through Second Chance?

Yes, if your bid is selected for a Second Chance, you will see a banner notifying you of your inclusion in the Second Chance queue.

PreviousBuy NowNextAuction Rules

Last updated 20 days ago

Was this helpful?

🛍️