Lost & Stolen Shipments
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Lost in Transit:
If your order was shipped using a Tilt shipping label and there have been no tracking updates for 7 days after dispatch, please contact our support team. We’ll coordinate directly with the courier and the buyer to resolve the issue as quickly as possible.
If the seller shipped your order using their own label and the tracking hasn’t been updated for 7 consecutive days from dispatch, we recommend reaching out to the seller for a refund. Should the seller not respond within 2 business days, you’re welcome to contact our support team for further assistance.
Stolen or Missing Parcels:
If your parcel is marked as delivered but you have not received it, or if it appears to be missing, please contact our support team immediately. We will work with the courier and the buyer to investigate and resolve the issue.
For stolen parcels, we also recommend filing a report with your local authorities as well. Share any relevant information or documentation with us to help expedite the resolution process.
Our support team is here to assist you every step of the way. You can get in touch with us at support@tilt.app using the email associated with your Tilt account. Alternatively, click to discover alternative methods to contact our support team