> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/returns-and-refunds/received-wrong-item.md). # Received Wrong Item If you've received the wrong item, please [request a refund](/tilt-help-desk/returns-and-refunds/how-to-request-a-refund.md) on the app within 7 days of delivery. If the seller remains unresponsive, please contact us at . Requests to our support must include: * The incorrect item that you received * Order number * Name of the seller * The product name that you were supposed to receive If the situation is escalated to us and we determine that your product is incorrect, we will get in touch with you to arrange a return. You can find more information about returning a product [here](https://support.tilt.app/tilt-help-desk/returns-and-refunds/returning-items-for-a-refund).