Received Wrong Item

If you have received the wrong item, firstly contact the seller regarding this situation; you can also request a refund from the seller. If the seller remains unresponsive, please contact us at You can also click here to learn alternative ways to contact support.

Requests to support must include:

  • Photo evidence of the item for our team's review.

  • Order number.

  • Name of the seller.

  • The product name that you were supposed to receive.

If the situation is escalated to us and we determine that your product is incorrect, Tilt will get in touch with you to arrange a return. You can find more information about returning a product here.

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