# Received Wrong Item

If you have received the wrong item, you should contact the seller regarding this situation. You can also [request a refund](/tilt-help-desk/returns-and-refunds/how-to-request-a-refund.md) from the seller. If the seller remains unresponsive, please contact us at <support@tilt.app>. You can also click [here](https://support.tilt.app/tilt-help-desk/general/contact-tilt) to learn alternative ways to contact support.

Requests to our support must include:

* The incorrect item that you received
* Order number
* Name of the seller
* The product name that you were supposed to receive

If the situation is escalated to us and we determine that your product is incorrect, we will get in touch with you to arrange a return. You can find more information about returning a product [here](https://support.tilt.app/tilt-help-desk/returns-and-refunds/returning-items-for-a-refund).

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