# Returning Items for a Refund

In some scenarios, Tilt will require you to return an item before issuing your refund.

* Returns must be shipped within ten days of approval of your [refund request](/tilt-help-desk/returns-and-refunds/how-to-request-a-refund.md).
* Items must be returned in original packaging inside a protective box. Attach the return label on the outside of the package. Please do not attach any extra labels to the packaging. Please note that return postage is the responsibility of the buyer.
* Failure to return your item within ten days, properly packaged, in its original condition, or returning the incorrect item will result in the cancellation of your refund request
* We will process refunds only after the item is received by the seller, who will confirm that its quality matches the condition it was in upon delivery. The seller will inspect the item upon its return.

Once the seller initiates a return, you can view the return address by following the steps below:

<figure><img src="/files/2t2UrnAu17GVrHCx5tNu" alt="" width="375"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.tilt.app/tilt-help-desk/returns-and-refunds/returning-items-for-a-refund.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.