Tilt Help Desk
English ๐Ÿ‡ฌ๐Ÿ‡ง
English ๐Ÿ‡ฌ๐Ÿ‡ง
  • Getting Started
  • โ“General
    • Contact TILT
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • ๐Ÿ—ฃ๏ธTILT Referral System
      • โš ๏ธTILT Referral System Terms & Conditions
  • โœ๏ธAccount Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • ๐Ÿ›๏ธPurchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • ๐Ÿ”Returns & Refunds
    • Return Policy
    • How to Cancel an Order
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • โ—Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • ๐Ÿ“ฆShipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • ๐Ÿ“‹Community Guidelines
  • For Sellers
    • ๐Ÿ‘‘Become a Seller
    • ๐ŸคณSeller Resources
      • 1๏ธโƒฃStep 1: Before You Go Live
        • ๐Ÿ“…Scheduling Your Live Room
        • ๐Ÿง™How to use the Tilt Live Room Web-App
        • ๐ŸงชHosting a Test Live Stream
        • ๐ŸŒ‘Before Your Live
          • ๐Ÿ”คLive Room Title Tips
        • ๐Ÿ”ฅStream Quality
      • 2๏ธโƒฃStep 2: Going Live
        • ๐ŸฟPromote Your Live!
        • โœจProvide an exclusive
        • ๐Ÿ—“๏ธSchedule multiple rooms at the same time
        • ๐ŸŒ—During Your Live
      • 3๏ธโƒฃStep 3: Hosting the live
        • ๐ŸŒ•After Your Live
      • โ˜‘๏ธTILT Verified Seller
      • ๐Ÿ“Seller Tutorials
        • ๐Ÿ“ญExporting to Royal Mail: Step-by-step
        • ๐Ÿ“ญExporting to Evri: Step-by-step
        • ๐Ÿ”„How to initiate a refund from the seller portal
        • ๐Ÿง AI Quick Listing
      • ๐ŸฆUnderstanding Payouts on TILT
      • ๐Ÿ“ฆTILT Seller Order Status Guide
      • ๐Ÿท๏ธShipping Labels
    • ๐ŸคService Level Agreement
    • ๐Ÿ“นContent Policy
    • ๐Ÿ”Cross-Platform Sales Policy
    • ๐ŸšซProhibited Items Policy
    • โ›”Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • ๐Ÿ›‘Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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Don't share personal information

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Last updated 3 months ago

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Please ensure that you do not share any personal information with anyone through your DMs or chat. Tilt Staff will never request additional details or any personal information.

Tilt sellers will not ask you to carry out transactions or incur additional costs outside of the platform, as they also will not request additional details. If any of these situations occur, please make sure to contact our support team at support@tilt.app. You can also learn alternative ways of contacting our support .

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