Tilt Help Desk
English ๐Ÿ‡ฌ๐Ÿ‡ง
English ๐Ÿ‡ฌ๐Ÿ‡ง
  • Getting Started
  • โ“General
    • Contact TILT
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • ๐Ÿ—ฃ๏ธTILT Referral System
      • โš ๏ธTILT Referral System Terms & Conditions
  • โœ๏ธAccount Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • ๐Ÿ›๏ธPurchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • ๐Ÿ”Returns & Refunds
    • Return Policy
    • How to Cancel an Order
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • โ—Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • ๐Ÿ“ฆShipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • ๐Ÿ“‹Community Guidelines
  • For Sellers
    • ๐Ÿ‘‘Become a Seller
    • ๐ŸคณSeller Resources
      • 1๏ธโƒฃStep 1: Before You Go Live
        • ๐Ÿ“…Scheduling Your Live Room
        • ๐Ÿง™How to use the Tilt Live Room Web-App
        • ๐ŸงชHosting a Test Live Stream
        • ๐ŸŒ‘Before Your Live
          • ๐Ÿ”คLive Room Title Tips
        • ๐Ÿ”ฅStream Quality
      • 2๏ธโƒฃStep 2: Going Live
        • ๐ŸฟPromote Your Live!
        • โœจProvide an exclusive
        • ๐Ÿ—“๏ธSchedule multiple rooms at the same time
        • ๐ŸŒ—During Your Live
      • 3๏ธโƒฃStep 3: Hosting the live
        • ๐ŸŒ•After Your Live
      • โ˜‘๏ธTILT Verified Seller
      • ๐Ÿ“Seller Tutorials
        • ๐Ÿ“ญExporting to Royal Mail: Step-by-step
        • ๐Ÿ“ญExporting to Evri: Step-by-step
        • ๐Ÿ”„How to initiate a refund from the seller portal
        • ๐Ÿง AI Quick Listing
      • ๐ŸฆUnderstanding Payouts on TILT
      • ๐Ÿ“ฆTILT Seller Order Status Guide
      • ๐Ÿท๏ธShipping Labels
    • ๐ŸคService Level Agreement
    • ๐Ÿ“นContent Policy
    • ๐Ÿ”Cross-Platform Sales Policy
    • ๐ŸšซProhibited Items Policy
    • โ›”Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • ๐Ÿ›‘Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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Community Safety Guidelines

Hateful Conduct and Harassment: TILT does not tolerate hate speech, harassment, or any form of discrimination based on factors such as race, ethnicity, gender, religion, sexual orientation, or disability. This includes both on and off-platform behavior.

Violence and Threats: Users are not permitted to threaten or engage in any form of violent or harmful behavior on the platform.

Self-Destructive Behavior: Encouraging or glorifying self-harm, suicide, or eating disorders is strictly prohibited.

Nudity and Sexual Content: Sexual content is subject to specific rules, and explicit content is generally not allowed. Content creators are required to adhere to the platform's dress code.

Alcohol Consumption: Consuming or displaying the consumption of alcohol is strictly prohibited on the platform. This includes any content that promotes or glorifies drinking alcohol Spam, Scams, and Malicious Conduct: Users are prohibited from spamming, promoting scams, and engaging in malicious activities.

Hateful Speech and Symbols: The use of hateful symbols or any speech that promotes hate or violence is not allowed.

Impersonation and Deceptive Content: Misrepresenting oneself, impersonating others, or sharing deceptive content is not permitted.

Privacy and Harassment: Violating someone's privacy or engaging in harassment is against the guidelines.

Product Mislabeling: Sellers should accurately label their products, provide the necessary descriptions, and avoid misleading customers.

The breach of any of these guidelines can result in a permanent ban from the platform

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Last updated 11 months ago

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