Order Hasn't Arrived

Please contact the seller if:

within 15 days of placing your order if you have not received your package or any tracking update - National Shipping
within 30 days of placing your order if you have not received your package or any tracking update - International Shipping

Tilt may deny your refund requests if you do not contact support:

Only escalate the matter to our support team if there is no response from the seller or if the issue remains unresolved.

You can also click here to learn how to request a refund.

Last updated 10 months ago