Order Hasn't Arrived

Please contact the seller if:

• You have not received your package or any tracking update within 15 days of placing your order (National Shipping).

• You have not received your package or any tracking update within 30 days of placing your order (International Shipping).

To be eligible for a refund, please contact support within 60 days of placing your order — this applies to both domestic and international shipments.

Only escalate the matter to our support team if there is no response from the seller or if the issue remains unresolved.

You can also click here to learn how to request a refund.