Tilt Help Desk
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  • Getting Started
  • ❓General
    • Contact TILT
    • Will my personal details be safe?
    • Managing notifications
    • How to view your orders
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    • What is two-factor authentication and how does it work?
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    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
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    • Deleting your Tilt account
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  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Refunds & Cancellation Policy
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🎥Live Rooms
      • Scheduling Streams and Going Live
    • 📦Shipping Your Orders
      • Shipping Labels
      • Exporting to Evri: Step-by-step
      • Exporting to Royal Mail: Step-by-step
      • TILT Seller Order Status Guide
    • 💰Managing Returns & Refunds
      • How to Initiate a Refund
    • 🏦Payouts
      • Understanding Payouts on TILT
    • ☑️Becoming A Verified Seller
    • 🤝Service Level Agreement
    • 📋Policies & Guidelines
      • Content Policy
      • Cross-Platform Sales Policy
      • Prohibited Items Policy
      • Raffles, Lotteries, Mystery Boxes and Gambling Policy
      • Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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  1. Returns & Refunds

How to Request a Refund

PreviousRefunds & Cancellation PolicyNextReturning Items for a Refund

Last updated 5 days ago

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If your order hasn’t arrived, or you received the wrong or a damaged item, you can request a refund by following the steps below. If you have encountered counterfeit or fake items, you can click .

Sellers have up to 5 days to respond to your refund request. If the request is approved, the seller may either require the item to be returned before issuing the refund or choose to issue the refund without a return.

If the refund was initiated by the seller, it will be reflected on your end. Please note that if the refund requires a return, it will not be processed until the seller receives the item back. Receiving the refund may take 5 to 10 working days, depending on your bank, though it typically arrives sooner.

We are not responsible for communication between customers and sellers outside our platform. Both parties must act reasonably—customers should make honest requests, and sellers must respond in good faith. Misuse may result in a permanent ban.

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