Buyer Protection Policy

When you make a purchase on Tilt, we prioritize your satisfaction and peace of mind. Our Buyer Protection Policy is designed to safeguard your interests.

To help support this, a small Buyer Protection fee is applied at checkout. This fee consists of:

UK	Euro
A fixed amount of 50 pence. 5% of the total order amount, up to £150. 3% of the total order amount for amounts equal to or above £150	A fixed amount of €0.70 5% of the total order amount, up to €150. 3% of the total order amount for amounts equal to or above €150

Policy Details

Item as Described

If the item you receive significantly differs from the seller’s description, we’ve got you covered. We'll work with you to find a fair resolution.

Returns and Refunds

You can return items that meet our eligible return criteria within the specified timeframe. We make the return process simple and issue refunds promptly.

Timely Delivery

We recognize the significance of timely deliveries. If your item doesn't arrive within the estimated delivery time, we'll work towards a resolution that suits you.

Secure Transactions

Your safety and security are our priority. All payment and transaction information is handled with the utmost care.