# Buyer Protection Policy
When you make a purchase on Tilt, we prioritize your satisfaction and peace of mind. Our Buyer Protection Policy is designed to safeguard your interests.
To help support this, a small Buyer Protection fee is applied at checkout. This fee consists of:
| UK | Euro |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| - A fixed amount of 50 pence.
- 5% of the total order amount, up to £150.
- 3% of the total order amount for amounts equal to or above £150
| - A fixed amount of €0.70
- 5% of the total order amount, up to €150.
- 3% of the total order amount for amounts equal to or above €150
|
### Policy Details
#### **Item as Described**
If the item you receive significantly differs from the seller’s description, we’ve got you covered. We'll work with you to find a fair resolution.
#### **Returns and Refunds**
You can return items that meet our [eligible return criteria](https://support.tilt.app/tilt-help-desk/returns-and-refunds/return-policy#h_01hex8gye4406w6vcq1381tdpz) within the specified timeframe. We make the return process simple and issue refunds promptly.
#### **Timely Delivery**
We recognize the significance of timely deliveries. If your item doesn't arrive within the estimated delivery time, we'll work towards a resolution that suits you.
#### **Secure Transactions**
Your safety and security are our priority. All payment and transaction information is handled with the utmost care.