# Buyer Protection Policy

When you make a purchase on Tilt, we prioritize your satisfaction and peace of mind. Our Buyer Protection Policy is designed to safeguard your interests.

To help support this, a small Buyer Protection fee is applied at checkout. This fee consists of:

| UK                                                                                                                                                                       | Euro                                                                                                                                                                 |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <ul><li>A fixed amount of 50 pence.</li><li>5% of the total order amount, up to £150. </li><li>3% of the total order amount for amounts equal to or above £150</li></ul> | <ul><li>A fixed amount of €0.70</li><li>5% of the total order amount, up to €150. </li><li>3% of the total order amount for amounts equal to or above €150</li></ul> |

### Policy Details

#### **Item as Described**

If the item you receive significantly differs from the seller’s description, we’ve got you covered. We'll work with you to find a fair resolution.

#### **Returns and Refunds**

You can return items that meet our [eligible return criteria](https://support.tilt.app/tilt-help-desk/returns-and-refunds/return-policy#h_01hex8gye4406w6vcq1381tdpz) within the specified timeframe. We make the return process simple and issue refunds promptly.

#### **Timely Delivery**

We recognize the significance of timely deliveries. If your item doesn't arrive within the estimated delivery time, we'll work towards a resolution that suits you.

#### **Secure Transactions**

Your safety and security are our priority. All payment and transaction information is handled with the utmost care.

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