Buyer Protection Policy

When you make a purchase on TILT, rest assured that we prioritize your satisfaction and peace of mind. Our Buyer Protection Policy is crafted to safeguard your interests.

To achieve this, we apply a nominal Buyer Protection fee to buyers when they make purchases from sellers. This fee consists of:

A fixed amount of 50 pence. 5% of the item price, up to £150. 3% of the item price for amounts equal to or above £150.

Under this policy, you have the right to:

Item as Described: If the item you receive significantly differs from the seller's description, rest assured, we've got you covered. You can expect a resolution that ensures fairness.

Returns and Refunds: Our policy allows you to return items within a specified timeframe if they don't meet your expectations. We facilitate a seamless process for returns and promptly issue refunds.

Timely Delivery: We recognize the significance of timely deliveries. If your item doesn't arrive within the estimated delivery time, we'll work towards a resolution that suits you.

Secure Transactions: Our platform places a high priority on the security of your transactions. Feel confident, knowing that your financial information is handled with the utmost care.