# Strike Guidelines

Sellers may receive a strike if they violate any of our platform policies. Three strikes will result in a permanent ban.

Strikes may be issued for the following:

* **Product Misrepresentation:** Inaccurate or misleading product descriptions, including omission of material information such as language, edition, or condition.
* **Misleading Pricing:** Using pricing claims or implied value that create a misleading impression of worth or discount.
* **Communication Infringement:** Failing to respond to buyers in a timely manner, taking communication off-platform, or engaging in hateful or abusive conduct toward buyers, staff, or third parties.
* **Returns & Refunds:** Failure to facilitate a return or refund in line with platform policy.
* **Counterfeit Items:** Selling counterfeit or fraudulent items. May result in an immediate permanent ban.
* **Shipping Violations:** Failing to ship within our delivery timeframes.
* **Order Fulfilment:** Repeated reports of incorrect, defective, or missing items.
* **External Payments:** All payments must be processed through Tilt.
* **Seller Conduct:** Sellers are responsible for their own conduct and that of any moderators or co-hosts acting on their behalf.

For full details on what is and isn't permitted, please refer to the guidelines specific to your selling category.

#### Enforcement

First strikes will result in a warning or temporary suspension. Second strikes may result in a suspension of up to 7 days. A third strike will result in a permanent ban.

Strikes can be reset if no offences occur within a rolling 12-month period. Certain strikes, including those related to counterfeit items or fraud, are not eligible for reset. Following any suspension, a 14-day review period applies during which further breaches will be escalated.

Tilt reserves the right to take immediate action, including permanent removal, in cases of serious misconduct or fraud.