# Strike Guidelines Sellers may receive a strike if they violate any of our platform policies. Three strikes will result in a permanent ban. Strikes may be issued for the following: * **Product Misrepresentation:** Inaccurate or misleading product descriptions, including omission of material information such as language, edition, or condition. * **Misleading Pricing:** Using pricing claims or implied value that create a misleading impression of worth or discount. * **Communication Infringement:** Failing to respond to buyers in a timely manner, taking communication off-platform, or engaging in hateful or abusive conduct toward buyers, staff, or third parties. * **Returns & Refunds:** Failure to facilitate a return or refund in line with platform policy. * **Counterfeit Items:** Selling counterfeit or fraudulent items. May result in an immediate permanent ban. * **Shipping Violations:** Failing to ship within our delivery timeframes. * **Order Fulfilment:** Repeated reports of incorrect, defective, or missing items. * **External Payments:** All payments must be processed through Tilt. * **Seller Conduct:** Sellers are responsible for their own conduct and that of any moderators or co-hosts acting on their behalf. For full details on what is and isn't permitted, please refer to the guidelines specific to your selling category. #### Enforcement First strikes will result in a warning or temporary suspension. Second strikes may result in a suspension of up to 7 days. A third strike will result in a permanent ban. Strikes can be reset if no offences occur within a rolling 12-month period. Certain strikes, including those related to counterfeit items or fraud, are not eligible for reset. Following any suspension, a 14-day review period applies during which further breaches will be escalated. Tilt reserves the right to take immediate action, including permanent removal, in cases of serious misconduct or fraud. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.tilt.app/tilt-help-desk/for-sellers/policies-and-guidelines/strike-guidelines.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.