Strike Guidelines

Sellers may receive a strike if they violate any of our platform policies. Three strikes will result in a permanent ban.

Strikes may be issued for the following:

• Product Misrepresentation: Inaccurate or misleading product descriptions, including omission of material information such as language, edition, or condition.

• Misleading Pricing: Using pricing claims or implied value that create a misleading impression of worth or discount.

• Communication Infringement: Failing to respond to buyers in a timely manner, taking communication off-platform, or engaging in hateful or abusive conduct toward buyers, staff, or third parties.

• Returns & Refunds: Failure to facilitate a return or refund in line with platform policy.

• Counterfeit Items: Selling counterfeit or fraudulent items. May result in an immediate permanent ban.

• Shipping Violations: Failing to ship within our delivery timeframes.

• Order Fulfilment: Repeated reports of incorrect, defective, or missing items.

• External Payments: All payments must be processed through Tilt.

• Seller Conduct: Sellers are responsible for their own conduct and that of any moderators or co-hosts acting on their behalf.

For full details on what is and isn't permitted, please refer to the guidelines specific to your selling category.

Enforcement

First strikes will result in a warning or temporary suspension. Second strikes may result in a suspension of up to 7 days. A third strike will result in a permanent ban.

Strikes can be reset if no offences occur within a rolling 12-month period. Certain strikes, including those related to counterfeit items or fraud, are not eligible for reset. Following any suspension, a 14-day review period applies during which further breaches will be escalated.

Tilt reserves the right to take immediate action, including permanent removal, in cases of serious misconduct or fraud.