Tilt Help Desk
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  • Getting Started
  • ❓General
    • Contact TILT
    • Will my personal details be safe?
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Refunds & Cancellation Policy
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🎥Live Rooms
      • Scheduling Streams and Going Live
    • 📦Shipping Your Orders
      • Shipping Labels
      • Exporting to Evri: Step-by-step
      • Exporting to Royal Mail: Step-by-step
      • TILT Seller Order Status Guide
    • 💰Managing Returns & Refunds
      • How to Initiate a Refund
    • 🏦Payouts
      • Understanding Payouts on TILT
    • ☑️Becoming A Verified Seller
    • 🤝Service Level Agreement
    • 📋Policies & Guidelines
      • Content Policy
      • Cross-Platform Sales Policy
      • Prohibited Items Policy
      • Raffles, Lotteries, Mystery Boxes and Gambling Policy
      • Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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  1. Shipping

International Shipping Policy

Here's what you need to know about international shipping:

  • The seller sets the price for international shipping, which remains a fixed amount and does not vary by location.

  • The buyer is responsible for covering all local customs fees and taxes.

  • Shipping times vary depending on the country but typically range from 1 to 4 weeks.

  • Some carriers do not provide a guaranteed delivery timeframe for international packages when using this service. Depending on your country's postal and customs services, the delivery period may be extended.

  • Your local postal service will be responsible for delivering the package to you, unless it is one of the Couriers that already deal with international shipping such as UPS, FedEx, or DHL.

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Last updated 4 months ago

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