Tilt Help Desk
English 🇬🇧
English 🇬🇧
  • Getting Started
  • ❓General
    • How to contact Tilt
    • Will my personal details be safe?
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Can I create another account?
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Refunds & Cancellation Policy
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🎥Live Rooms
      • Scheduling Streams and Going Live
    • ⚡Your Guide to Faster Listings
    • 📦Shipping Your Orders
      • Shipping Labels
      • Exporting to Evri: Step-by-step
      • Exporting to Royal Mail: Step-by-step
      • Order Statuses
    • 💰Managing Returns & Refunds
      • How to Initiate a Refund
      • How to Confirm a Return
    • 🏦Payouts FAQ
    • ☑️Becoming A Verified Seller
    • 🤝Service Level Agreement
    • 📋Policies & Guidelines
      • Content Policy
      • Cross-Platform Sales Policy
      • Prohibited Items Policy
      • Raffles, Lotteries, Mystery Boxes and Gambling Policy
      • Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
Powered by GitBook
On this page

Was this helpful?

  1. For Sellers
  2. Shipping Your Orders

Order Statuses

Learn what each order status means and what actions, if any, are required to keep things moving smoothly.

Payment Pending

The buyer has received a Limited Time Offer to refer a friend in exchange for a reward. Once the offer is completed, forfeited, or expires, the order will automatically update to Order Placed.

Order Placed

The buyer has completed their payment. Please ensure the order is shipped within 2 business days of this status.

Action Required

This status indicates that there’s a task you need to complete — either a buyer has submitted a refund request awaiting your response, or a return has been delivered and is awaiting your confirmation.

Important:

  • Refund requests must be addressed within 5 days, or the order will be automatically refunded.

  • For returns, you must confirm receipt of the item within the refund request in 2 working days of delivery. If not confirmed in time, the order may be automatically refunded to the buyer.

Order Shipped

The item has been dispatched and is on its way to the buyer. Be sure to upload a valid tracking number so the buyer can track the delivery.

Failure to provide a valid tracking number may result in a refund if Tilt cannot verify that the item was dispatched.

Cancelled

The buyer has cancelled the order. It is no longer active and should not be shipped.

Refunded

A refund has been issued for this order. You can view the refund details in the order summary.

Avoid shipping items until the order status is Order Placed.

PreviousExporting to Royal Mail: Step-by-stepNextManaging Returns & Refunds

Last updated 6 days ago

Was this helpful?

📦