Order Statuses

Learn what each order status means and what actions, if any, are required to keep things moving smoothly.

Payment Pending

The buyer has received a Limited Time Offer to refer a friend in exchange for a reward. Once the offer is completed, forfeited, or expires, the order will automatically update to Order Placed.

Order Placed

The buyer has completed their payment. Please ensure the order is shipped within 2 business days of this status.

Action Required

This status indicates that there’s a task you need to complete — either a buyer has submitted a refund request awaiting your response, or a return has been delivered and is awaiting your confirmation.

Important:

• Refund requests must be addressed within 5 days, or the order will be automatically refunded.

• For returns, you must confirm receipt of the item within the refund request in 2 working days of delivery. If not confirmed in time, the order may be automatically refunded to the buyer.

Order Shipped

The item has been dispatched and is on its way to the buyer. Be sure to upload a valid tracking number so the buyer can track the delivery.

Failure to provide a valid tracking number may result in a refund if Tilt cannot verify that the item was dispatched.

Cancelled

The buyer has cancelled the order. It is no longer active and should not be shipped.

Refunded

A refund has been issued for this order. You can view the refund details in the order summary.

Avoid shipping items until the order status is Order Placed.