Order Statuses

Order Placed

This status means the buyer has completed their payment. Please ensure the order is shipped within 2 business days of reaching this stage.

Order Shipped

This status means the item has been dispatched and is on its way to the buyer. Make sure to add a valid tracking number so the buyer can follow the delivery progress.

Failure to provide a valid tracking number may result in a refund if Tilt cannot verify that the item was dispatched.

Payment Pending

This status means the buyer has received a Limited Time Offer to refer a friend in exchange for a reward. Once the offer is completed, forfeited, or expires, the order status will automatically update to Order Placed.

Avoid shipping items until the order status is Order Placed.