# Order Statuses

<details>

<summary>Payment Pending</summary>

The buyer has received a Limited Time Offer to refer a friend in exchange for a reward. Once the offer is completed, forfeited, or expires, the order will automatically update to **Order Placed**.

</details>

<details>

<summary>Order Placed</summary>

The buyer has completed their payment. Please ensure the order is shipped within **2 business days** of this status.

</details>

<details>

<summary>Action Required</summary>

This status indicates that there’s a task you need to complete — either a buyer has submitted a refund request awaiting your response, or a return has been delivered and is awaiting your confirmation.

**Important:**

* Refund requests must be addressed within 5 days, or the order will be automatically refunded.
* For returns, you must confirm receipt of the item within the refund request in 2 working days of delivery. If not confirmed in time, the order may be automatically refunded to the buyer.

</details>

<details>

<summary>Order Shipped</summary>

The item has been dispatched and is on its way to the buyer. Be sure to upload a valid tracking number so the buyer can track the delivery.

{% hint style="warning" %}
Failure to provide a valid tracking number may result in a refund if Tilt cannot verify that the item was dispatched.
{% endhint %}

</details>

<details>

<summary>Cancelled</summary>

The buyer has cancelled the order. It is no longer active and should not be shipped.

</details>

<details>

<summary>Refunded</summary>

A refund has been issued for this order. You can view the refund details in the order summary.

</details>

{% hint style="info" %}
Avoid shipping items until the order status is **Order Placed**.
{% endhint %}


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