Counterfeit or Fake Items

Tilt strictly prohibits the sale of counterfeit or fake items on the platform. While our team regularly conducts authenticity checks on products and sellers, some may still slip through the cracks.

If you come across a counterfeit item, receive one, or suspect an inauthentic product on the platform, please contact us immediately at [email protected], providing:

• Photographic evidence that clearly displays the product

• Photographic evidence demonstrating the inauthenticity of the product

• Any reference code on the product, if available

• Any evidence or proof that helped you determine the item's lack of authenticity

Orders that you suspect are counterfeit must be reported to our support team within 30 days of receiving your order. If it is confirmed that the product is inauthentic, Tilt will follow up with you and issue a refund for your order. Please note that we are not able to verify the authenticity of items that are reworked or upcycled.

We take such reports seriously and conduct thorough investigations. Sellers knowingly offering fake items will be banned, and users consistently submitting false reports will also face consequences.

Click here if you want to learn alternative ways to contact our support team.