> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/reporting/counterfeit-or-fake-items.md). # Counterfeit or Fake Items Tilt strictly prohibits the sale of counterfeit or fake items on the platform. While our team regularly conducts authenticity checks on products and sellers, some may still slip through the cracks. If you come across a counterfeit item, receive one, or suspect an inauthentic product on the platform, please contact us immediately at , providing: * Photographic evidence that clearly displays the product * Photographic evidence demonstrating the inauthenticity of the product * Any reference code on the product, if available * Any evidence or proof that helped you determine the item's lack of authenticity Orders that you suspect are counterfeit must be reported to our support team within 30 days of receiving your order. If it is confirmed that the product is inauthentic, Tilt will follow up with you and issue a refund for your order. Please note that we are not able to verify the authenticity of items that are reworked or upcycled. We take such reports seriously and conduct thorough investigations. Sellers knowingly offering fake items will be banned, and users consistently submitting false reports will also face consequences. Click [here](https://support.tilt.app/tilt-help-desk/general/contact-tilt) if you want to learn alternative ways to contact our support team. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://support.tilt.app/tilt-help-desk/reporting/counterfeit-or-fake-items.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.