Tilt Help Desk
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  • Getting Started
  • ❓General
    • How to contact Tilt
    • Will my personal details be safe?
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Can I create another account?
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Refunds & Cancellation Policy
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🎥Live Rooms
      • Scheduling Streams and Going Live
    • ⚡Your Guide to Faster Listings
    • 📦Shipping Your Orders
      • Shipping Labels
      • Exporting to Evri: Step-by-step
      • Exporting to Royal Mail: Step-by-step
      • Order Statuses
    • 💰Managing Returns & Refunds
      • How to Initiate a Refund
      • How to Confirm a Return
    • 🏦Payouts FAQ
    • ☑️Becoming A Verified Seller
    • 🤝Service Level Agreement
    • 📋Policies & Guidelines
      • Content Policy
      • Cross-Platform Sales Policy
      • Prohibited Items Policy
      • Raffles, Lotteries, Mystery Boxes and Gambling Policy
      • Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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  1. For Sellers
  2. Policies & Guidelines

Raffles, Lotteries, Mystery Boxes and Gambling Policy

Raffles, lotteries, and all forms of gambling are strictly prohibited. Any activity in which individuals pay to participate in games with random outcomes is considered gambling. This includes raffles, lotteries, roulette wheels and races. Additionally, any promotion where buying an item entails a random chance to win a prize is considered gambling.

Mystery Boxes

Sellers featuring mystery boxes in their livestreams must adhere to the following rules:

  1. You must be truthful about the market value of an item and not mislead buyers.

  2. All mystery boxes must be opened, shown, and remain on the screen during the live stream. Fashion collectibles from approved retailers that are still in their original packaging do not need to be opened during the stream.

  3. Upon request, you must be able to provide evidence of the market value of the items in the mystery box.

In case of a breach of these policies, sellers must honour purchase cancellations and refunds and maintain communication with buyers. Failure to comply will result in suspension or a permanent ban. Our policy does not cover all scenarios, and sellers must follow TILT’s terms of service and relevant laws.

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Last updated 19 days ago

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