How to Initiate a Refund

Follow the interactive guide below to learn how to manage and issue refund requests with ease.

1

Getting Started

• Tap on Orders and click on Action Required to view pending refund requests.

• Select the order that has a refund request.

• Click on the refund status bar.

2

Refund Request Decision

• Select Continue to proceed with the refund, or Reject Refund to decline the request.

• If you're unsure, refer to our Refund & Cancellation Policy for guidance.

3

Refund Amount

• Confirm the refund amount by selecting the item(s) and shipping fees, or enter a custom amount for a partial refund.

4

Returns

• Select whether you would like to have the item returned or not, and make sure your return address is correct

5

Refund amount

• Confirm the refund amount by selecting the item(s) and shipping fees, or enter a custom amount for a partial refund.

6

Issue Refund

• Review the refund details and initiate the refund.

• We recommend contacting the buyer to update them on the refund status.

Orders that require a return will not have a refund issued until you confirm that the item has been returned