# How to Initiate a Refund

{% @storylane/embed subdomain="app" linkValue="bxunoaltbkvx" url="<https://app.storylane.io/share/bxunoaltbkvx>" fullWidth="true" %}

{% hint style="info" %}
Orders that require a return will not have a refund issued until you confirm that the item has been returned.
{% endhint %}
