Tilt Help Desk
  • Getting Started
  • ❓General
    • Contact TILT
    • Why do you need my date of birth?
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
    • Live Auction Rules
    • How Auction Works
    • Accepted Payment Methods
    • What happens after I purchase?
    • Payment Currencies
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Return Policy
    • How to Cancel an Order
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Conduct & Safety Policy
  • For Sellers
    • 👑Become a Seller
    • 🤳Seller Resources
      • 1️⃣Step 1: Before You Go Live
        • 📅Scheduling Your Live Room
        • 🧙How to use the Tilt Live Room Web-App
        • 🧪Hosting a Test Live Stream
        • 🌑Before Your Live
          • 🔤Live Room Title Tips
        • 🔥Stream Quality
          • 📹Equipment checklist for Live Rooms
          • 🛋️Setting up your space for a Live Room (Old)
      • 2️⃣Step 2: Going Live
        • 🍿Promote Your Live!
        • ✨Provide an exclusive
        • 🗓️Schedule multiple rooms at the same time
        • 🌗During Your Live
      • 3️⃣Step 3: Hosting the live
        • 🌕After Your Live
      • ☑️TILT Verified Seller
      • 📝Seller Tutorials
        • 📭Exporting to Royal Mail: Step-by-step
        • 📭Exporting to Evri: Step-by-step
        • 🔄How to initiate a refund from the seller portal
        • 🧠AI Quick Listing
      • 🏦Understanding Payouts on TILT
      • 📦TILT Seller Order Status Guide
      • 🏷️Shipping Labels
    • 🤝Service Level Agreement
    • 📹Content Policy
    • 🚫Prohibited Items Policy
    • ⛔Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • 🛑Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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  1. Returns & Refunds

Will my personal details be safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.

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Last updated 28 days ago

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