Tilt Help Desk
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English 🇬🇧
  • Getting Started
  • ❓General
    • Contact TILT
    • Managing notifications
    • How to view your orders
    • How to find & use boosts
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • ✏️Account Management
    • Updating your username
    • Add or update your payment details
    • Deleting your Tilt account
    • Add or update your addresses
    • Updating your phone number
    • Editing your personal details
    • Request to remove data
  • 🛍️Purchasing
    • Buying on Tilt
      • Auctions
      • How Pre-Bids Work
        • Pre-Bids FAQ
      • Buy Now
    • Second Chance FAQ
    • Auction Rules
    • What happens after I purchase?
    • Accepted Payment Methods
    • What currency will I be charged in?
    • Buyer Protection Policy
  • 🔁Returns & Refunds
    • Return Policy
    • How to Cancel an Order
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Tracking your order
    • Lost & Stolen Shipments
  • 📋Community Guidelines
  • For Sellers
    • 👑Become a Seller
    • 🤳Seller Resources
      • 1️⃣Step 1: Before You Go Live
        • 📅Scheduling Your Live Room
        • 🧙How to use the Tilt Live Room Web-App
        • 🧪Hosting a Test Live Stream
        • 🌑Before Your Live
          • 🔤Live Room Title Tips
        • 🔥Stream Quality
      • 2️⃣Step 2: Going Live
        • 🍿Promote Your Live!
        • ✨Provide an exclusive
        • 🗓️Schedule multiple rooms at the same time
        • 🌗During Your Live
      • 3️⃣Step 3: Hosting the live
        • 🌕After Your Live
      • ☑️TILT Verified Seller
      • 📝Seller Tutorials
        • 📭Exporting to Royal Mail: Step-by-step
        • 📭Exporting to Evri: Step-by-step
        • 🔄How to initiate a refund from the seller portal
        • 🧠AI Quick Listing
      • 🏦Understanding Payouts on TILT
      • 📦TILT Seller Order Status Guide
      • 🏷️Shipping Labels
    • 🤝Service Level Agreement
    • 📹Content Policy
    • 🔐Cross-Platform Sales Policy
    • 🚫Prohibited Items Policy
    • ⛔Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • 🛑Strike Guidelines
  • Testing Programme
    • Tilt Testing (February 2024)
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  1. For Sellers

Cross-Platform Sales Policy

To protect the integrity of live auctions on Tilt and ensure a reliable experience for buyers, all sellers must follow the policy below when livestreaming.

1. Don’t Sell or Promote the Same Items on Other Platforms During a Tilt Livestream

While live on Tilt, you must not attempt to sell, promote, or list the same items on any other platform. This includes any item being actively auctioned, sold, or promoted as available during your Tilt stream.

2. Auctions Are Binding — Double-Selling Breaks Trust

Auctions on Tilt are binding. Once bidding begins, you're committing to sell that item to the winning bidder. If you offer the same item elsewhere, you risk:

  • Failing to fulfil a buyer’s winning bid

  • Undermining the fairness of auctions

  • Damaging your credibility on the platform

You're building trust with every sale — don’t put that at risk.

3. What You Can Do

  • You’re encouraged to promote your Tilt livestreams anywhere you'd like.

4. If You Violate This Policy

Breaking this policy may result in:

  • Temporary account suspension

  • Reduced visibility across the platform

  • Permanent removal for repeated violations

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Last updated 1 month ago

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