Tilt Help Desk
  • Getting Started
  • ❔General
    • Contact TILT
    • Why do you need my date of birth?
    • Updating your username
    • Editing your personal details
    • Updating your phone number
    • Add or update your addresses
    • Adding or updating your payment method
    • Managing Notifications
    • How to view your orders
    • How to find & use coupons
    • How to message a seller/user
    • What is two-factor authentication and how does it work?
    • Deleting your Tilt account
    • Don't share personal information
    • 🗣️TILT Referral System
      • ⚠️TILT Referral System Terms & Conditions
  • 🛍️Purchasing
    • Buying on Tilt
    • Accepted Payment Methods
    • Payment Currencies
    • What happens after I purchase?
    • Buyer Protection Policy
    • Live Auction Rules
    • How Auction Works
  • 🔁Returns & Refunds
    • Return Policy
    • Will my personal details be safe?
    • How to Request a Refund
    • Returning Items for a Refund
    • How Long Do Refunds Take?
    • Received Wrong Item
    • Received Damaged Item
    • Order Hasn't Arrived
  • ❗Reporting
    • Community Safety Guidelines
    • Counterfeit or Fake Items
    • Problems with my order
    • Reporting a Seller
    • Reporting a User
  • 📦Shipping
    • Supported countries
    • Shipping Policy
    • International Shipping Policy
    • Shipping issues support
    • Tracking your order
  • 📸Social Media Challenges and Prizes
    • 👕Share Your Steals Challenge
      • ⁉️Rules
  • For Sellers
    • 📹Content Policy
    • 🤳Seller Resources
      • 1️⃣Step 1: Before You Go Live
        • 📅Scheduling Your Live Room
        • 🧙How to use the Tilt Live Room Web-App
        • 🧪Hosting a Test Live Stream
        • 🌑Before Your Live
          • 🔤Live Room Title Tips
        • 🔥Stream Quality
          • 📹Equipment checklist for Live Rooms
          • 🛋️Setting up your space for a Live Room (Old)
      • 2️⃣Step 2: Going Live
        • 🍿Promote Your Live!
        • ✨Provide an exclusive
        • 🗓️Schedule multiple rooms at the same time
        • 🌗During Your Live
      • 3️⃣Step 3: Hosting the live
        • 🌕After Your Live
      • ☑️TILT Verified Seller
      • 📝Seller Tutorials
        • 📭Exporting to Royal Mail: Step-by-step
        • 📭Exporting to Evri: Step-by-step
        • 🔄How to initiate a refund from the seller portal
        • 🧠AI Quick Listing
      • 🏦Understanding Payouts on TILT
      • 📦TILT Seller Order Status Guide
      • 🏷️Shipping Labels
    • 👑Become a Seller
      • 🤳Requirements to sell on TILT
    • ⛔Raffles, Lotteries, Mystery Boxes and Gambling Policy
    • 🚫Prohibited Items Policy
    • 🤝Service Level Agreement
  • Testing Programme
    • Tilt Testing (February 2024)
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