Shipping issues support
If you need to change the shipping address after placing an order, it's important to do so within the 2-business day timeframe allocated for order dispatches. Please contact the seller from whom you made the purchase. Please note that shipping address changes cannot be guaranteed and that our support team cannot change this for you.
If your tracking stops receiving updates, we recommend reaching out to the shipping provider. If they are unable to locate the package and there has been no tracking update for 12 days or more, please contact the seller from whom you made the purchase. Only contact our support team when there is no response or if the seller is not resolving the issue.
If the specified timeframe has already elapsed, please contact the seller. If the seller remains unresponsive for more than 2 business days, as a final measure, kindly get in touch with our support team. Learn how to do this by clicking here. Alternatively, send us an email to support@tilt.app from the address associated with your TILT account.
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