> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/tilt-help-desk-it/returns-and-refunds/order-hasnt-arrived.md).

# L'ordine non è arrivato

Si prega di contattare il venditore se:

* Non hai ricevuto il tuo pacco o alcun aggiornamento del tracking entro 15 giorni dall'effettuazione dell'ordine (Spedizione Nazionale).
* Non hai ricevuto il tuo pacco o alcun aggiornamento del tracking entro 30 giorni dall'effettuazione dell'ordine (Spedizione Internazionale).

**Le richieste di rimborso devono essere inviate entro 60 giorni dal momento dell'ordine. Le richieste inviate dopo questo periodo non saranno idonee al rimborso.**

Escalate la questione al nostro team di supporto solo se non c'è risposta dal venditore o se il problema rimane irrisolto.

Puoi anche cliccare [qui](/tilt-help-desk/tilt-help-desk-it/returns-and-refunds/how-to-request-a-refund.md) per imparare come richiedere un rimborso.


---

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```

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