> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/tilt-help-desk-fr/returns-and-refunds/received-wrong-item.md).

# J'ai reçu le mauvais article

Si tu as reçu le mauvais article, tu devrais contacter le vendeur à propos de cette situation. Tu peux aussi [demander un remboursement](/tilt-help-desk/tilt-help-desk-fr/returns-and-refunds/how-to-request-a-refund.md) au vendeur. Si le vendeur ne répond pas, contacte-nous à <support@tilt.app>. Tu peux aussi cliquer [ici](https://support.tilt.app/tilt-help-desk/general/contact-tilt) pour découvrir d'autres moyens de contacter le support.

Les demandes à notre support doivent inclure :

* L'article incorrect que tu as reçu
* Le numéro de commande
* Le nom du vendeur
* Le nom du produit que tu étais censé recevoir

Si la situation nous est escaladée et que nous déterminons que ton produit est incorrect, nous te contacterons pour organiser un retour. Tu peux trouver plus d'informations sur le retour d'un produit [ici](https://support.tilt.app/tilt-help-desk/returns-and-refunds/returning-items-for-a-refund).

\\


---

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