> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/tilt-help-desk-es/returns-and-refunds/received-wrong-item.md).

# Recibí un artículo incorrecto

Si ha recibido un artículo incorrecto, debe contactar al vendedor sobre esta situación. También puede [solicitar un reembolso](/tilt-help-desk/tilt-help-desk-es/returns-and-refunds/how-to-request-a-refund.md) al vendedor. Si el vendedor no responde, por favor contáctenos en <support@tilt.app>. También puede hacer clic [aquí](https://support.tilt.app/tilt-help-desk/general/contact-tilt) para conocer otras formas de contactar al soporte.

Las solicitudes a nuestro soporte deben incluir:

* El artículo incorrecto que recibió
* Número de pedido
* Nombre del vendedor
* El nombre del producto que se suponía debía recibir

Si la situación se nos escala y determinamos que su producto es incorrecto, nos pondremos en contacto con usted para organizar una devolución. Puede encontrar más información sobre cómo devolver un producto [aquí](https://support.tilt.app/tilt-help-desk/returns-and-refunds/returning-items-for-a-refund).


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# Agent Instructions
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```

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