> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/tilt-help-desk-es/returns-and-refunds/received-damaged-item.md).

# Recibí un artículo dañado

Si has recibido un artículo dañado, debes contactar al vendedor acerca de esta situación. También puedes [solicitar un reembolso](/tilt-help-desk/tilt-help-desk-es/returns-and-refunds/how-to-request-a-refund.md) al vendedor. Si el vendedor no responde, por favor contáctanos en <support@tilt.app>. También puedes hacer clic [aquí](https://support.tilt.app/tilt-help-desk/general/contact-tilt) para conocer otras formas de contactar al soporte. Tu solicitud al soporte debe incluir:

* Número de pedido
* Nombre del vendedor
* Evidencia visual del daño al producto

Si la situación se nos escala y determinamos que tu producto estaba dañado, Tilt coordinará contigo y con el vendedor para facilitar una devolución. Después de que se complete el proceso de devolución, y el vendedor verifique que la condición del artículo coincide con el envío, emitiremos un reembolso por el pedido.


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
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```

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