Order statuses

What does the "Order Placed" status mean?

This status indicates that a user has just placed an order. According to the Service Level Agreement (SLA), you have 3 business days to dispatch the product.

What does the "Order Shipped" status mean?

This status means you have shipped the order and added the tracking number to it on TILT. The customer can now track their shipment.

What does the "Order Pending" status mean?

This status indicates that the user has received a limited time offer, which allows them to invite a referral using a code. The order will remain in "Order Pending" status until the limited time offer is either completed, expires, or is rejected by the user. Orders in the "Order Pending" status should not be dispatched until the status changes to "Order Placed."

How long do I have to dispatch an order once it is placed?

You have 3 business days to dispatch the product after the order status changes to "Order Placed."

Can I ship an order when it's in "Order Pending" status?

No, you should not dispatch orders that are in the "Order Pending" status. Wait until the status changes to "Order Placed" before shipping the product.

How do I know if I need to wait before dispatching an order?

Check the order status in your TILT dashboard. If the status is "Order Pending," wait until it changes to "Order Placed" before dispatching the product.

What happens if the limited time offer is not completed?

If the limited time offer is not completed, expires, or is rejected by the user, the order status will change from "Order Pending" to "Order Placed," and you can then proceed with dispatching the product.