> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/for-sellers/policies-and-guidelines/trading-card-games-policy.md).

# Trading Card Games Policy

*Tilt supports Trading Card sellers and collectors by prioritising transparency, trust, and fair buyer experiences. Because trading card products involve chance by nature, sellers must take additional care to ensure buyers clearly understand what they are purchasing, how outcomes work, and how the format is structured.*

*This policy applies to all card games and sports cards, and to every format sold on stream.*

### General requirements

All formats covered by this policy must comply with the following:

1. Products must be genuine and accurately described at the point of sale, including any claim about a card's condition, rarity, or contents.
2. No opening, swapping, or handling may occur off-screen during a live sale. All products and outcomes must remain visible on camera.
3. Every purchase must result in the buyer receiving what they were promised. A buyer must never pay and receive nothing, or less than they understood they were paying for.
4. Sellers must not present cards as an investment, or guarantee, imply, or suggest expected returns, profit potential, or future appreciation. This does not prevent a seller from stating a guaranteed minimum value that genuinely applies to a format, such as the value floor on a mystery bag.

### Sealed product and singles

The following are always permitted:

* Sealed product such as booster boxes, Elite Trainer Boxes, tins, and blisters, sold at a set price.
* Singles, raw or graded, with condition or grade described accurately.

### Opening sealed product (rip and ship)

A buyer purchases a specific sealed pack or box, the seller opens it live, and the buyer receives all of the contents. This is permitted. The randomness within a manufacturer-sealed pack is inherent to the product.

### Breaks

A break is a format where a set of items is split across multiple buyers, each holding a spot. Every spot is listed before sales open, so buyers can see everything they could get. Which spot a buyer gets is assigned at random by Tilt.

Tilt assigns each buyer a spot at random the moment they pay, records it on their order, and shows the assignment to the room. Buyers cannot (yet) choose a spot. The spot within a break is recorded on that buyer's order and cannot be changed within the app.

Two buyers may agree to swap spots between themselves, but only if both say so explicitly in chat. Their orders will still show the original spots, so if either buyer later disputes what they received, we will need to see that both agreed to the swap. 

Sellers running a break must:

* List every spot and explain the format before sales open.
* Keep all product, sorting, and allocation visible on camera at all times.
* Not pre-search, weigh, or otherwise manipulate product or outcomes.
* Have something for every spot. Sell no more spots than there are items, and where a spot may end with no hit, say before sales open what that buyer receives instead, for example an equal share of the bulk. A buyer may never pay for a spot and walk away with nothing.
* If spots are left unsold, keep selling them, at a lower price or as no-reserve auctions, or cancel and refund the whole break. You may not keep the contents of unsold spots, and you may not stop selling because of which spots are left. Buyers paid for a chance at every spot in the break, and stopping early changes their odds after the fact. You may not cancel a break because of how the spots were assigned.
* Start and finish the break in the same live: sell the spots, reveal and allocate on the same stream. A break still selling when your live ends is cancelled by Tilt and every buyer refunded. Side bets on break outcomes are not permitted.
* Refund through Tilt only. If a spot has to be refunded, refund the order in Tilt so the spot is released properly.
* Do not sell a break as a chance at one standout spot. You may add a bonus that every spot receives equally, disclosed before sales open.

### Mystery packs and bags

A mystery pack or bag is a concealed selection in which the buyer does not know the exact contents in advance. Mystery formats are permitted only where the buyer is guaranteed value at least equal to the price paid. The surprise lies in which items are received, never in whether fair value is received. Sellers must:

* Disclose the possible outcomes, the size of the pool, and how items vary, before sales open.
* Ensure the contents of every seller-assembled bag are worth at least the price paid for that bag.
* Apply the same minimum to trust bags, where the buyer pays what they choose. The bag received **must be worth at least the amount paid**.
* Not frame a mystery product as a chance to win a single high-value item. A mystery bag is a sale of fair value with a surprise in it, not a prize draw.
* Keep mystery packs looking identical. Nothing may set one pack apart from another - no numbers, images, symbols, stickers, packaging differences, or position or order on screen - so that neither the buyer nor the seller can tell which pack holds which contents.

Where a format needs a card's market value to be checked, that value is taken from [Cardmarket](https://www.cardmarket.com), the standard market-price source for the UK and Europe.

### Pack battles

A pack battle is a format in which two or more buyers each buy in, open product at the same time, and compete on what they pull.

Pack battles are permitted, including formats where the winner takes agreed cards from the other players. Because a buyer can win or lose cards in a battle, the terms must be clear before anyone buys in and must stay visible for as long as the battle is open - for example pinned in the show notes and shown on screen - so that a buyer joining partway through knows exactly what they are entering.

Sellers running a pack battle must:

* State the full rules before sales open and keep them visible throughout: the buy-in, how the winner is decided, and exactly what the winner takes and what each player keeps.
* Offer the same buy-in and the same terms to every player. No player may enter on better terms, or with better odds, than another.
* Open all product live and on camera, with no pre-searching, weighing, or manipulation.
* Decide the winner by the disclosed rule only, and complete the battle within the same stream.
* Not change the terms once the battle is open.

### Manual randomising

You may not use anything you run yourself to decide which spot, team, item or prize a paying buyer gets, or to hand out extra items to some buyers and not others. Randomising on Tilt is done via Breaks.

The following are not permitted, in any form, whether physical, on an app, or on a website you bring to the stream:

* Capsule machines
* Slot machines, roulette, and spin-the-wheel-for-a-prize games
* Claw machines
* Coin pushers
* Plinko or pachinko boards
* Dice rolls
* Raffles

### Bonuses and giveaways

Sellers may reward buyers, but never through a draw, wheel or any other manual randomiser. Sellers may offer every buyer the same bonus. The bonus must be identical for all buyers and disclosed before sales open.

Giveaways must be honoured in full. Where a pack belongs to a buyer, every card pulled from it is the buyer's. A seller may not keep a card from a buyer's pack, or from a pack given away, on the basis that the pack was free. "Free" does not transfer ownership of the contents back to the seller.

### If you are unsure

Sellers who are uncertain whether a format complies with this policy should contact us before going live. We would rather help adjust a format in advance than take action afterwards.

### Enforcement

Tilt applies consequences according to the severity of a breach and whether it is repeated. These may include:

* A warning or a strike.
* Refunds to affected buyers.
* Restrictions on specific formats.
* Temporary suspension.
* Permanent removal from Tilt.

Serious or repeated breaches, and any conduct that misleads or harms buyers, may result in immediate suspension or removal.

To review our Strike Guidelines, please see [here](https://support.tilt.app/tilt-help-desk/for-sellers/policies-and-guidelines/strike-guidelines).