Trading Card Games Policy

Tilt supports Trading Card Game (TCG) sellers and collectors by prioritising transparency, trust, and fair buyer experiences. Because TCG products involve chance by nature, sellers must take additional care to ensure buyers clearly understand what they are purchasing, how outcomes work, and how the format is structured.

This policy applies to all TCG listings and live streams on Tilt.

General Requirements

All TCG listings, live sales, and chance-based formats on Tilt must comply with the requirements below:

• Transparency & Accuracy: Products must be genuine and accurately described at the point of sale. Sellers are responsible for clearly disclosing the product type (e.g. pack, slab, single, mystery pack), language, and condition, and must not mislead buyers through implied value, selective disclosure, or omission of material information.

• On-Camera Auditability: All packs, cards, and outcomes must remain fully visible on camera during opening, allocation, and handling. No opening, swapping, or handling may occur off-screen at any point during a live sale or break.

• Guaranteed Receipt: Every purchase must result in the buyer receiving an item. Formats where a buyer can pay and receive nothing are not permitted on Tilt.

• No Implied Value or Investment Framing: Sellers must not guarantee, imply, or suggest minimum value, expected returns, profit potential, future appreciation, or present any purchase as a financial investment or wager. Sellers must also not misrepresent, exaggerate, or selectively reference market values in a way that could mislead buyers about the typical or likely value of an outcome.

Failure to comply with these requirements may result in disputes, refunds, or enforcement action in line with Tilt’s applicable terms and policies.

Breaks

Definition: Breaks are structured, multi-buyer formats where a known sealed product is opened live and all outcomes are allocated to participants using a predefined method.

Sellers running breaks must:

• Clearly explain allocation methods before sales begin.

• Keep all packs, cards, and allocations fully visible on camera.

• Not reset, reuse, or recycle outcomes during a break.

• Price packs in line with standard rip-and-ship pricing for the same product.

Sellers remain responsible for ensuring buyers can easily understand the format at the point of purchase (via on-screen instruction or otherwise). Tilt reserves the right, at its discretion, to restrict or revoke a seller’s ability to run breaks at any time.

Pack Counts & Added Packs

When running a break, sellers must disclose:

• the number of packs included, and

• whether additional packs will be added

If additional packs are offered based on buyer spend:

• packs must be added in full once conditions are met

• packs must be added at the same value as the seller’s normal rip-and-ship pricing

• sellers may not retract or reduce promised additions

Taking buyer spend without adding advertised packs (“skimming”) is not permitted.

Break Completion & Unfilled Slots

Breaks must be completed within the same live show in which sales take place. Breaks may not be carried over, paused, or completed in a future stream.

If all break slots are not sold, sellers must clearly state before sales begin what will happen to any unfilled slots. Sellers must then either:

• refund affected buyers in full, or

• take up the remaining slots themselves at the same price and under the same conditions as buyers.

Sellers may not open product for a break unless the above conditions are clearly communicated and followed. Sellers may not hold buyer funds or products for unresolved breaks.

Operational Rules

• Guaranteed receipt: Every entry must result in an item.

• Prompt reveal: Buyers must learn their outcome immediately after purchase or within a short reasonable window (generally no more than 5 minutes).

• Pool integrity: Pools must be fixed and auditable. Sellers may not refill, reset, or alter pools after sales begin unless clearly disclosed and shown on camera.

• Seller neutrality: Allocation methods must not allow sellers to influence outcomes.

Sellers may not change odds, pool composition, or outcome probabilities during or between sales of a single pool. Weighted, manipulable, or resettable chance mechanics are not permitted on Tilt.

Sellers remain responsible for ensuring buyers can easily understand the format at the point of purchase (via on-screen instruction or otherwise). Tilt may restrict or revoke a seller’s ability to run surprise sets at any time.

Mystery Packs

Disclosure Requirements

• Sellers must clearly explain, during the live stream:

  • what types of items may be included

  • how outcomes are determined

  • whether items vary by language, edition, or condition

  • the full range of possible outcomes, including the lowest-end outcome types

For rip till you hit formats, the definition of a “hit” must be stated clearly in advance.

Pricing & Representation

• Pricing must be consistent with similar items sold by the seller.

• Sellers must not rely on exaggerated chase framing, selective comparisons, or implied minimums.

Pre-Purchase Disclosure

Before buyers purchase, sellers must clearly disclose:

• what the buyer is purchasing

• how outcomes are allocated

• the total number of entries in the pool

• all possible outcome types, including the lowest-end outcome type(s)

• whether chase items exist, and if so, the quantity

Cross-franchise or unrelated items are not permitted within mystery or surprise sets.

Prohibited Mechanics

The following mechanics are not allowed in any TCG format on Tilt, including breaks, mystery packs, or any future chance-based formats:

• spin-the-wheel games - OBS

• weighted, manipulable, or resettable chance mechanics

If a mechanic cannot be clearly audited on camera, it is not permitted.

Buyer Protection & Dispute Handling

• Purchases made as part of a break are not covered by Tilt’s standard change-of-mind cancellations or refund protections, except where such rights cannot be waived under applicable consumer protection laws.

• By participating in a break, buyers accept the chance-based nature of the format and that outcomes may vary.

• Sellers must clearly explain rules, allocation methods, and pack counts before purchase.

• Disputes are reviewed case-by-case in line with Tilt’s Terms and applicable law.

Surprise Sets (Restricted)

Surprise sets are structured, multi-buyer formats where participants enter a shared pool with variable outcomes. These formats often include chase items, implied odds, or implied minimums and can resemble gambling-style mechanics.

Surprise sets are not currently permitted on Tilt, unless explicitly approved in writing by Tilt.

Tilt may introduce approved surprise set formats in the future with additional safeguards. If approved, sellers will be required to comply with strict, additional operational and disclosure requirements.

Sellers will be notified if and when approved surprise set formats become available.

Seller Responsibilities

Sellers are responsible for ensuring that all TCG listings, live streams, and chance-based formats on Tilt:

• Comply with this policy, Tilt’s Terms, and all applicable laws and regulations.

• Are presented clearly and honestly, without misleading framing, omissions, or pressure tactics.

• Are explained in a way that an average buyer can reasonably understand before purchase.

• Do not encourage excessive or impulsive spending, or frame purchases as investment opportunities or wagers.

• Do not exploit buyer misunderstandings of odds, formats, or potential outcomes.

• Are conducted in good faith, with consistent formats and rules applied to all buyers.

• Are fulfilled promptly and accurately, with items shipped as described.

Sellers are also responsible for:

• Keeping accurate records of break pools, mystery pools, and outcomes.

• Cooperating with Tilt’s review, investigation, and enforcement processes.

• The conduct of any moderators, co-hosts, or representatives acting on their behalf during live streams.

Enforcement & Policy updates

Enforcement actions will be proportionate to the severity and frequency of violations.

Failure to meet these responsibilities may result in enforcement action, including strikes, refunds, restrictions on formats, suspension, or permanent bans from the platform.

Tilt does not permit any format where the primary purpose or presentation of the purchase is to simulate gambling, betting, or wagering behaviour. Permissions may vary by seller experience, behaviour, and compliance history. Tilt reserves the right to update or modify this policy at any time. Sellers will be notified of significant changes through platform communications. To review our Strike Guidelines, please see here.