# Trading Card Games Policy *Tilt supports Trading Card Game (TCG) sellers and collectors by prioritising transparency, trust, and fair buyer experiences. Because TCG products involve chance by nature, sellers must take additional care to ensure buyers clearly understand **what they are purchasing, how outcomes work, and how the format is structured**.* *This policy applies to all TCG listings and live streams on Tilt.* ### **General Requirements** All formats covered by this policy must comply with the following: * **Transparency & Accuracy:** Products must be genuine and accurately described at the point of sale. Sellers must clearly disclose product type (e.g. pack, slab, single, mystery pack), language, and condition, and must not mislead buyers through implied value, selective disclosure, or omission of material information. * **On-Camera Auditability:** All packs, cards, capsules, and outcomes must remain fully visible on camera during opening, allocation, and handling. No opening, swapping, or handling may occur off-screen during a live sale. * **Guaranteed Receipt:** Every purchase must result in the buyer receiving an item. Formats where a buyer can pay and receive nothing are not permitted. * **No Implied Value or Investment Framing:** Sellers must not guarantee, imply, or suggest minimum value, expected returns, profit potential, or future appreciation, or present any purchase as an investment or wager. Sellers must also not misrepresent or selectively reference market values in a way that could mislead buyers about the typical or likely value of an outcome. ### **Breaks** **Definition:** Breaks are structured, multi-buyer formats where a known sealed product is opened live and all outcomes are allocated to participants using a predefined method. Sellers running breaks must: * Clearly explain allocation methods **before** sales begin. * Keep all packs, cards, and allocations fully visible on camera. * Not reset, reuse, recycle, or otherwise alter outcomes once sales have begun. * Price packs in line with standard rip-and-ship pricing for the same product. * Ensure buyers learn their outcome immediately after purchase or within a short reasonable window (generally no more than 5 minutes). * Use allocation methods that do not allow the seller to influence outcomes. #### **Pack Counts & Added Packs** When running a break, sellers must disclose the number of packs included and whether additional packs will be added. If additional packs are offered based on buyer spend: * packs must be added **in full** once conditions are met * packs must be added at the same value as the seller's normal rip-and-ship pricing * sellers may not retract or reduce promised additions Taking buyer spend without adding advertised packs ("skimming") is **not permitted**. #### **Break Completion & Unfilled Slots** Breaks must be completed within the **same live show** in which sales take place. Breaks may not be carried over, paused, or completed in a future stream. If all break slots are not sold, sellers must clearly state **before sales begin** what will happen to any unfilled slots. Sellers must then either: * refund affected buyers in full, or * take up the remaining slots themselves at the same price and under the same conditions as buyers. Sellers may not open product for a break unless these conditions are clearly communicated and followed. Sellers may not hold buyer funds or products for unresolved breaks. ### **Mystery Packs & Bags** **Disclosure** Before sales begin, sellers must clearly explain: * what the buyer is purchasing, and what types of items may be included * how outcomes are determined and allocated * the total number of entries in the pool * whether items vary by language, edition, or condition * **the full range of possible outcomes**, including the lowest-end outcome type(s) * whether chase items exist, and if so, the quantity For *rip till you hit* formats, the definition of a "hit" must be stated clearly in advance. **Cross-franchise or unrelated items are not permitted** within mystery packs, mystery bags, or capsules. #### **Pricing** Pricing must be consistent with similar items sold by the seller. Sellers must not rely on exaggerated chase framing, selective comparisons, or implied minimums. #### **Minimum Value (Seller-Assembled Bags)** For seller-assembled mystery bags, the contents of every bag must have a market value of at least **60% of the bag's sale price**. Value is assessed at the point of sale using publicly available market references (e.g. TCGPlayer market price, recent eBay sold listings within 30 days, or MSRP for sealed product). This floor applies per bag, not as an average across the seller's pool. Sellers are responsible for retaining records of bag contents and pricing references in case of dispute. This requirement does not apply to factory-sealed mystery packs where contents are determined by the manufacturer. ### **Capsules** **Definition:** Capsules are a chance-based format where prizes are loaded into a physical capsule machine on stream. Buyers pay for a pull, and the capsule released corresponds to a specific disclosed prize. Sellers running capsule formats must: * Tip all capsules into the machine on camera before sales begin. No additions may be made off-screen at any point. * Disclose, before sales open, the total number of capsules, the full prize structure (every prize type and its quantity), and the price per pull. * Keep a running count of remaining capsules visible or clearly stated on stream, so any buyer entering mid-stream can understand the current odds before purchasing. * Ensure each capsule corresponds to a specific, identifiable prize disclosed before sales begin. Empty or no-prize capsules are not permitted. * Empty the machine fully before adding any new capsules. Topping up a partially full machine, or adding capsules between pulls, is not permitted. * If a capsule is dropped, lost, or jammed during a pull, re-pull on stream rather than substituting off-camera. ### **Prohibited Mechanics** The following are not allowed in **any** TCG format on Tilt, including breaks, mystery packs and bags, capsules, or any future chance-based formats: * spin-the-wheel games * hidden, manipulable, or resettable chance mechanics If a mechanic cannot be clearly audited on camera, it is not permitted. ### **Sports Card Breaks** **Guaranteed receipt:** No buyer should walk away from a break empty-handed. If a buyer's allocated team or slot does not appear in the product being opened ("skunked"), the seller must provide something in return — whether that's base cards, a replacement pack, or another agreed alternative. The risk of being skunked and how it will be handled must be clearly disclosed before purchase. **Disclosure before purchase:** Before selling any break spots, sellers must clearly communicate: the break format, the product being opened, the number of spots available, the price per spot or per team, and how cards (including base and bulk cards) will be allocated. This information should be included in listings or show notes and stated on stream before sales open. **On-camera allocation:** All card sorting, team assignment, and randomisation must take place live on camera. Where team assignment is randomised, the method used must be clearly visible to viewers. No cards may be handled, sorted, or set aside off-screen at any point during a break. **No seller participation:** Sellers may not purchase spots in their own breaks under any circumstances. This extends to household members, family members, and anyone acting on the seller's behalf. **Prohibited activities:** The following are not permitted within sports card breaks: * Side bets or viewer wagers on break outcomes. * Formats where a break outcome grants entry into a further game of chance. * Randomisation methods that are not clearly auditable or visible on camera. Where team assignment is randomised, it must occur after spots are sold. Pre-determined or off-screen randomisation is not permitted. * Seller manipulation of break outcomes, including but not limited to: selectively sorting or withholding cards, influencing randomisation results, misrepresenting product contents, or steering allocations to favour specific participants. ### **Enforcement & Policy Updates** Enforcement actions will be proportionate to the severity and frequency of violations. Failure to meet these requirements may result in strikes, refunds, format restrictions, suspension, or permanent bans from the platform. Tilt may restrict or revoke a seller's ability to run any specific format at any time. Tilt does not permit any format where the primary purpose or presentation of the purchase is to simulate gambling, betting, or wagering behaviour. Permissions may vary by seller experience, behaviour, and compliance history. Tilt reserves the right to update or modify this policy at any time. Sellers will be notified of significant changes through platform communications.\ \ To review our Strike Guidelines, please see [here](https://support.tilt.app/tilt-help-desk/for-sellers/policies-and-guidelines/strike-guidelines). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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