> For the complete documentation index, see [llms.txt](https://support.tilt.app/tilt-help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.tilt.app/tilt-help-desk/for-sellers/policies-and-guidelines/trading-card-games-policy.md). # Trading Card Games Policy *Tilt supports Trading Card Game (TCG) sellers and collectors by prioritising transparency, trust, and fair buyer experiences. Because TCG products involve chance by nature, sellers must take additional care to ensure buyers clearly understand what they are purchasing, how outcomes work, and how the format is structured.* *This policy applies to all card games and sports cards, and to every format sold on stream. The updated rules below take effect on 30 June 2026.* ### General requirements All formats covered by this policy must comply with the following: 1. Products must be genuine and accurately described at the point of sale, including any claim about a card's condition, rarity, or contents. 2. No opening, swapping, or handling may occur off-screen during a live sale. All products and outcomes must remain visible on camera. 3. Every purchase must result in the buyer receiving a real card or product. Formats in which a buyer can pay and receive nothing are not permitted. 4. Sellers must not present cards as an investment, or guarantee, imply, or suggest expected returns, profit potential, or future appreciation. This does not prevent a seller from stating a guaranteed minimum value that genuinely applies to a format, such as the value floor on a mystery bag. ### The distinction between a sale and a game of chance Tilt distinguishes between a sale and a seller-added game of chance. * **A sale:** the buyer pays to receive a specific item that is guaranteed and disclosed before purchase. * **A game of chance:** the buyer pays for a chance at a prize, where the item received is determined by a game or mechanism the seller has added. Sales are permitted. Seller-added games of chance are not. Some formats involve surprise while still guaranteeing fair value, such as mystery bags, and are permitted under the conditions below. ### Opening sealed product (rip and ship) A buyer purchases a specific sealed pack or box, the seller opens it live, and the buyer receives all of the contents. The randomness within a manufacturer-sealed pack is inherent to the product and is not a seller-added game. ### Breaks A break is a format in which the contents of sealed product are split across multiple buyers, each holding a spot. Sellers running a break must: * Explain the format and the method of spot allocation before sales open. * Keep all product, sorting, and allocation visible on camera at all times. * Not pre-search, weigh, or otherwise manipulate product or outcomes. * Assign spots fairly, using the disclosed method. Any randomiser used to assign teams or slots must be shown on stream and explained before sales open. * Sell no more spots than there are cards available, so that every buyer receives an item. * Not include a prize within a break. Every buyer receives the cards from their spot, and no additional item may be awarded by chance. * Fill the break before opening. Where a break is opened with unsold spots, the cards from those spots must still be allocated to a buyer, or the break must be voided and refunded. Sellers may not retain the cards from unsold or unassigned spots. * Not buy a spot in, or otherwise participate in, their own break. This restriction also applies to members of the seller's household, their immediate family, and the seller's employees or staff. * Complete the break within the same stream. Side bets on break outcomes are not permitted. * Disclose, before sales open, any compensation that applies where a buyer may receive no cards from a break. ### Mystery packs and bags A mystery pack or bag is a concealed selection in which the buyer does not know the exact contents in advance. Mystery formats are permitted only where the buyer is guaranteed value at least equal to the price paid. The surprise lies in which items are received, never in whether fair value is received. Sellers must: * Disclose the possible outcomes, the size of the pool, and how items vary, before sales open. * Ensure the contents of every seller-assembled bag are worth at least the price paid for that bag. * Apply the same minimum to trust bags, where the buyer pays what they choose. The bag received **must be worth at least the amount paid**. * Not frame a mystery product as a chance to win a single high-value item. This constitutes a raffle and is not permitted. ### Games of chance Sellers may not use a game or machine to determine what a buyer receives, or to award additional prizes. This includes using a game to randomise the distribution of purchases, and distributing items through mechanisms with unequal odds. The following are not permitted, in any form: * Capsule machines * Slot machines, roulette, and spin-the-wheel-for-a-prize games * Claw machines * Coin pushers * Plinko or pachinko boards * Dice rolls, card flips, or any "beat the number" game in which the result determines what the buyer receives * Raffles In each of these, the item a buyer receives is determined by a seller-added chance mechanism rather than by the item purchased. This is a game of chance and is not permitted, regardless of whether the odds are disclosed. This does not prevent the use of a randomiser to allocate fairly between buyers who have paid the same to take part, such as assigning spots or teams in a break. ### Bonuses and giveaways Sellers may reward buyers, but not by means of a game of chance. Sellers may offer every buyer the same bonus. The bonus must be identical for all buyers and disclosed before sales open. A chance-based prize may not be tied to a purchase, even where the game itself appears free. Where a purchase is what enables a buyer to play, the purchase constitutes the cost of entry, and the format is a game of chance. ### If you are unsure Sellers who are uncertain whether a format complies with this policy should contact us before going live. We would rather help adjust a format in advance than take action afterwards. ### Honouring your sales A confirmed sale is final. You must give the buyer exactly what they are owed under the terms agreed before the sale, in the condition shown on stream. Orders should be dispatched within 48 hours. If an order has not been shipped after 7 days, the buyer can request a refund and it will be granted automatically. Sellers cannot demand extra payment, swap in a different or lesser item, cancel or refund to keep a valuable pull, or move the buyer off Tilt to complete a sale. Failing to honour a confirmed sale will result in immediate removal from Tilt immediately. ### Enforcement Tilt applies consequences according to the severity of a breach and whether it is repeated. These may include: * A warning or a strike. * Refunds to affected buyers. * Restrictions on specific formats. * Temporary suspension. * Permanent removal from Tilt. Serious or repeated breaches, and any conduct that misleads or harms buyers, may result in immediate suspension or removal.\ \ To review our Strike Guidelines, please see [here](https://support.tilt.app/tilt-help-desk/for-sellers/policies-and-guidelines/strike-guidelines). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.tilt.app/tilt-help-desk/for-sellers/policies-and-guidelines/trading-card-games-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.