Contact the seller first if you haven't received your parcel or any tracking update:
within 15 days of placing your order, for domestic orders
within 30 days of placing your order, for international orders
To be eligible for a refund, request it within 60 days of placing your order. This applies to domestic and international orders. See How to Request a Refund.
Only contact our support team if the seller doesn't respond or the issue isn't resolved.