Payment Pending
Payment Pending
The buyer's bank needs a little more time to process the payment. It will be completed within 24 hours, and you can still ship the order.
Order Placed
Order Placed
The buyer has paid. Ship within 2 business days.
Vaulted
Vaulted
The buyer has chosen to vault this bundle, so their next wins from you join the same parcel. Don't ship it yet. You can't print a label until the buyer requests shipping. See Getting Access to Vault.
To Ship
To Ship
The bundle is ready to go, either because the buyer requested shipping or because the 60-day Vault limit was reached. Print the label and ship within 2 business days.
Action Required
Action Required
You need to do something:
Refund request: respond within 5 days, or the order is refunded automatically.
Return delivered: confirm you've received the item within 2 working days of delivery, or the order may be refunded automatically.
Order Shipped
Order Shipped
The order is on its way. Make sure it has a valid tracking number, so the buyer can follow it.
Without a valid tracking number, the order may be refunded if Tilt can't confirm it was shipped.
Cancelled
Cancelled
The order has been cancelled. Don't ship it.
Refunded
Refunded
The order has been refunded. You can see the details in the order summary.
Keep all communication with buyers on Tilt, including tracking numbers, returns and refunds. We can only help with what we can see in the app.