What you can get a strike for
Misrepresenting products: inaccurate or misleading descriptions, including leaving out the language, edition or condition.
Misleading pricing: claims or implied value that give a false idea of what an item is worth, or of a discount.
Communication: not replying to buyers in time, taking conversations off Tilt, or being hateful or abusive to buyers, staff or anyone else.
Returns and refunds: not handling a return or refund in line with our policy.
Counterfeit items: selling fake or fraudulent items. This can lead to an immediate permanent ban.
Shipping: not shipping within our timeframes.
Order problems: repeated reports of wrong, defective or missing items.
External payments: taking payments outside Tilt.
Seller conduct: you're responsible for your own behaviour and for any moderators or co-hosts acting for you.
For category rules, see the Trading Card Games Policy and the Prohibited Items Policy.
What happens
First strike: a warning or a temporary suspension.
Second strike: a suspension of up to 7 days.
Third strike: a permanent ban.
Resets and reviews
Strikes reset if you have no further offences within a rolling 12 months. Strikes for counterfeit items or fraud never reset.
After any suspension, there's a 14-day review period, and any further breach in that time is escalated.
Tilt can take immediate action, including a permanent ban, for serious misconduct or fraud.