Tilt supports trading card sellers and collectors by prioritising transparency, trust and fair buyer experiences. Because trading card products involve chance by nature, sellers must take extra care to make sure buyers clearly understand what they are buying, how outcomes work and how the format is structured.
This policy applies to all card games and sports cards, and to every format sold on stream.
General requirements
All formats covered by this policy must comply with the following:
Products must be genuine and accurately described at the point of sale, including any claim about a card's condition, rarity or contents.
No opening, swapping or handling may happen off-screen during a live sale. All products and outcomes must stay visible on camera.
Every purchase must result in the buyer receiving what they were promised. A buyer must never pay and receive nothing, or less than they understood they were paying for.
Sellers must not present cards as an investment, or guarantee, imply or suggest expected returns, profit potential or future appreciation. This doesn't stop a seller from stating a guaranteed minimum value that genuinely applies to a format, such as the value floor on a mystery bag.
Sellers must be present for the entire duration of their lives.
Single card listings must not display or reference prices or market values to influence buyers.
Sealed product and singles
The following are always permitted:
Sealed product such as booster boxes, Elite Trainer Boxes, tins and blisters, sold at a set price.
Singles, raw or graded, with condition or grade described accurately.
Opening sealed product (rip and ship)
A buyer purchases a specific sealed pack or box, the seller opens it live, and the buyer receives all of the contents. This is permitted. The randomness within a manufacturer-sealed pack is inherent to the product.
Breaks
A break is a format where a set of items is split across multiple buyers, each holding a spot. Every spot is listed before sales open, so buyers can see everything they could get.
Sellers choose one of two formats:
Random assignment: Tilt assigns each buyer an available spot at random. If automatic assignment is on, buyers get their spot as soon as they pay. If it's off, spots are assigned all at once when the seller draws the board, which ends selling.
Pick your spot: buyers bid on or buy a specific spot.
The assigned spot is recorded on each buyer's order and shown to the room. It can't be changed in the app.
Two buyers may agree to swap spots, but only if both say so clearly in chat. Their orders will still show the original spots, so if either buyer later disputes what they received, we'll need to see that both agreed.
Sellers can sell spots by Auction or Buy Now, run one Auction break and one Buy Now break at the same time, and switch a break between the two partway through.
Sellers running a break must:
List every spot and explain the format before sales open.
Keep all product, sorting and allocation visible on camera at all times.
Not pre-search, weigh or otherwise manipulate product or outcomes.
Have something for every spot. Sell no more spots than there are items, and where a spot may end with no hit, say before sales open what that buyer receives instead, for example an equal share of the bulk. A buyer may never pay for a spot and walk away with nothing.
If spots are left unsold, keep selling them, at a lower priceor as no-reserve auctions, or cancel and refund the whole break. You may not keep the contents of unsold spots, or stop selling because of which spots are left. Buyers paid for a chance at every spot, and stopping early changes their odds after the fact. You may not cancel a break because of how the spots were assigned.
Start and finish the break in the same live: sell the spots, reveal and allocate on the same stream. A break still selling when your live ends is cancelled by Tilt, and every buyer is refunded. Side bets on break outcomes aren't permitted.
Refund through Tilt only, so the spot is released properly.
Not sell a break as a chance at one standout spot. You may add a bonus that every spot receives equally, disclosed before sales open.
See Running Breaks for how to set up a break.
Mystery packs and bags
A mystery pack or bag is a concealed selection where the buyer doesn't know the exact contents in advance. Mystery formats are permitted only where the buyer is guaranteed value at least equal to the price paid. The surprise lies in which items are received, never in whether fair value is received. Sellers must:
Disclose the possible outcomes, the size of the pool and how items vary, before sales open.
Make sure the contents of every seller-assembled bag are worth at least the price paid for that bag.
Apply the same minimum to trust bags, where the buyer pays what they choose. The bag received must be worth at least the amount paid.
Not frame a mystery product as a chance to win a single high-value item. A mystery bag is a sale of fair value with a surprise in it, not a prize draw.
Keep mystery packs looking identical. Nothing may set one pack apart from another (no numbers, images, symbols, stickers, packaging differences, or position or order on screen), so that neither the buyer nor the seller can tell which pack holds which contents.
Where a format needs a card's market value to be checked, that value is taken from Cardmarket, the standard market-price source for the UK and Europe.
Pack battles
A pack battle is a format where two or more buyers each buy in, open product at the same time, and compete on what they pull.
Pack battles are permitted, including formats where the winner takes agreed cards from the other players. Because a buyer can win or lose cards in a battle, the terms must be clear before anyone buys in and must stay visible for as long as the battle is open, for example pinned in the show notes and shown on screen, so that a buyer joining partway through knows exactly what they're entering.
Sellers running a pack battle must:
State the full rules before sales open and keep them visible throughout: the buy-in, how the winner is decided, and exactly what the winner takes and what each player keeps.
Offer the same buy-in and the same terms to every player. No player may enter on better terms, or with better odds, than another.
Open all product live and on camera, with no pre-searching, weighing or manipulation.
Decide the winner by the disclosed rule only, and complete the battle within the same stream.
Not change the terms once the battle is open.
Manual randomising
You may not use anything you run yourself to decide which spot, team, item or prize a paying buyer gets, or to hand out extra items to some buyers and not others. Randomising on Tilt is done through Breaks.
The following aren't permitted in any form, whether physical, on an app, or on a website you bring to the stream:
Capsule machines
Slot machines, roulette, and spin-the-wheel-for-a-prize games
Claw machines
Coin pushers
Plinko or pachinko boards
Dice rolls
Raffles
Bonuses and giveaways
Sellers may reward buyers, but never through a draw, wheel or any other manual randomiser. Sellers may offer every buyer the same bonus. The bonus must be identical for all buyers and disclosed before sales open.
Giveaways must be honoured in full. Where a pack belongs to a buyer, every card pulled from it is the buyer's. A seller may not keep a card from a buyer's pack, or from a pack given away, on the basis that the pack was free. "Free" doesn't transfer ownership of the contents back to the seller.
If you're unsure
If you're not sure whether a format complies with this policy, contact us before going live. We'd rather help adjust a format in advance than take action afterwards.
Enforcement
Tilt applies consequences according to how serious a breach is and whether it's repeated. These may include:
A warning or a strike
Refunds to affected buyers
Restrictions on specific formats
Temporary suspension
Permanent removal from Tilt
Serious or repeated breaches, and any conduct that misleads or harms buyers, may lead to immediate suspension or removal. See our Strike Guidelines.