By selling on Tilt, you agree to follow all Tilt policies and the standards below. Breaking them can lead to warnings, suspension or a permanent ban.
Shipping orders
Ship every order within 2 working days.
If you can't, tell the buyer straight away and give them a new shipping date.
Repeated delays without telling the buyer lead to warnings and may lead to suspension.
Keep everything on Tilt
All communication and transactions with buyers must happen on Tilt.
Anything done off the platform isn't covered by Buyer Protection, and Tilt can't help with disputes about it.
Moving Tilt buyers or purchases off the platform can lead to suspension or a permanent ban. See our Cross-Platform Sales Policy.
Responding to buyers
Reply to every buyer message within 48 hours.
Be respectful and professional, and resolve issues fairly.
Respond to refund requests within 5 days.
Automatic refunds
If you don't respond in time, Tilt may refund the order automatically, without the buyer returning the item.
Unfairly declining refunds to avoid automatic refunds can lead to suspension.
See our Refunds & Cancellation Policy.
What you sell and show
Your streams, images and listings must follow our Content Policy.
Only sell items allowed under our Prohibited Items Policy.
TCG sellers must also follow the Trading Card Games Policy, including the rules for breaks.
Responding to Tilt Support
Reply to Tilt Support within 48 hours when we contact you about an order or product.
Reports and updates
Buyers can report a seller who doesn't meet these standards. We'll tell you about any report and give you a chance to fix it.
We may update this agreement. We'll let you know when we do.