Got something different from what you bought? Here's what to do.
What counts as a wrong item?
A different card from the one in the listing.
The right card, but the wrong set, edition, language or variant (for example 1st Edition vs Unlimited, or Japanese vs English).
A different grade or condition from the one listed.
Break or live opening: you didn't receive the cards that were pulled for you on stream.
A different sealed product from the one you bought.
What to do
Request a refund in the app within 7 days of delivery. See How to Request a Refund.
Add clear photos of what you received, including the front and back of cards and any labels or slabs.
The seller has up to 5 days to respond.
If the seller doesn't respond
Contact our support team in-app or at [email protected], and include:
your order number
the seller's name
the item you were supposed to receive
photos of the item you actually received
If we confirm you received the wrong item, we'll get in touch to arrange a return. See Returning Items for a Refund.